Discover how we collaborated with a leading U.S. health and science higher education institution to establish a near-shore team that improved operational efficiency across various departments, including admissions, enrollment, transcript analysis, marketing, and project management. By recruiting top-tier multilingual talent, we offered a cost-effective, scalable solution that enhanced student retention, increased satisfaction, and optimized operations performance.
The Challenge
A U.S. health and sciences institution was challenged to optimize operational support to serve students better while maintaining cost efficiency. Key objectives included:
Improving student retention through enhanced support services.
Increasing student satisfaction by streamlining administrative processes.
Reducing operational costs without compromising service quality.
Scaling online programs to meet growing demand effectively.
Our Approach
To address these needs, EDUTECHLoft implemented a strategic, results-driven solution:

The Results
-
50,000 clinic patients served.
- Expanding community impact.
-
57,088 outbound and inbound calls.
- Improving student and patient engagement.
-
16,000+ support issues resolved.
- Ensuring seamless administrative support.
-
First-ever positive customer reviews
- for clinic reception services.
-
Help Desk Efficiency.
- Average first response time of 25 seconds and issue resolution time of 2 hours—a 200%+ improvement over previous service level agreements (SLAs).
-
Significant cost savings
-
without operational risks.
By building a dedicated near-shore operations team, EDUTECHLoft enabled the institution to streamline services, improve student and patient experiences, and drive long-term growth. Our shared service model ensured stability, talent retention, and cost efficiency without operational risks.
Other Case Studies
Case Study
Pioneering Nursing Education: Building the First Accredited Master of Science in Holistic Nursing in the U.S.
Discover how we partnered with a leading US higher education institution to design a groundbreaking Master of Science in Nursing…
Read More
Case Study
Revitalizing Learning: LMS Migration and Course Modernization
Discover how we helped a leading higher education institution migrate over 9,600 course modules from Blackboard to Canvas while rejuvenating…
Read More
Case Study
Bridging Borders in Education: A Localization Success Story
Discover how we collaborated with a leading Chilean institution to effectively adapt and localize an innovative Data Science program. Delivered…
Read More
Case Study
From Vision to Reality: Market Insights & Curriculum Design for an Online MFA Program
To support a specialized fine arts higher education institution in expanding its academic reach, EDUTECHLoft conducted a two-phase project: a…
Read More
Case Study
Enhancing Decision-Making With Real-Time Analytics: A Success Study
In today's data-driven educational landscape, institutions must effectively manage and analyze vast information to drive strategic decisions. A leading specialized…
Read More